HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Order processing takes 2-3 business days and shipping time is an additional 1 – 5 business days depending on your location.

HOW MUCH IS SHIPPING?

Our shipping is free of cost

DO YOU SHIP OUTSIDE INDIA?

We do ship outside India at an additional cost. Get in touch with your zip code and address so we can calculate the amount.

RETURNS

HOW DO I RETURN AN ITEM?

If, for some unforeseen reason, your product appears damaged in any manner, please immediately contact Hamster London customer service at customercare@hamsterlondon.com. Please do include all relevant details on your order, along with a photograph and your contact details. We will get back to you within 7 working days of receiving your request. 

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice by sending us an email on  customercare@hamsterlondon.com within 24 hours of receiving the product. After looking into your complaint, we will take an appropriate decision.

Refunds will be made via Bank Transfer.  Refunds if any will be made within 14 working days.   It will be made only to the account of the person who has made the payment and not to a third party account. 

WHOLESALE RETURNS

If you made a wholesale purchase and wish to return the product, please contact our customer service team at +91-11-49786390.